Return & Refund Policy
Easy Returns. Clear Refunds. Helpful Customer Support.
At Oudiya Store, we want parents and customers to feel comfortable when shopping for girls' dresses, dancewear, sleepwear, and other items from our collection. This Return & Refund Policy explains when products may be returned, how refunds are handled, what to do if an order arrives damaged or incorrect, and how cancellation requests are reviewed.
Please review the information below before sending any item back to us. All eligible returns must follow the conditions described in this policy.
Quick Navigation
- Return Eligibility
- Return Condition Requirements
- Items Not Eligible for Return
- Return Window
- Refund Processing
- Missing or Delayed Refunds
- Exchange Policy
- Damaged, Defective, or Incorrect Items
- Size or Color Issues
- Return Shipping Costs
- How to Request a Return
- Order Cancellation
- Business Contact Information
- Our Customer Commitment
1. Return Eligibility
Oudiya Store accepts eligible returns within 30 days of the delivery date.
To qualify for a return, the item must generally meet all of the following requirements:
- Unused and unworn
- Unwashed
- Returned in its original condition
- Free from stains, odors, makeup, pet hair, damage, or signs of use
- All original tags must remain attached where applicable
- Original packaging should be included when available
- The return request must be submitted within the eligible return period
Returned garments are inspected before a refund is approved. Items that do not meet these requirements may be declined or returned to the customer where appropriate.
2. Return Condition Requirements
Because Oudiya Store sells children's apparel, including dresses, dancewear, and sleepwear, returned clothing must remain in a condition suitable for inspection.
We recommend trying garments on carefully and keeping all tags attached until you are certain you would like to keep the item.
Please avoid washing, wearing for extended periods, altering, or damaging an item before deciding whether to return it.
3. Items Not Eligible for Return
Certain items may not qualify for return because of hygiene, customization, product condition, or sale restrictions.
Non-returnable items may include:
- Items that have been worn, washed, stained, damaged, or altered after delivery
- Products missing required original tags
- Final sale or clearance items when clearly identified as non-returnable before purchase
- Gift cards
- Customized or personalized products
- Items returned after the stated return period
- Products that cannot reasonably be accepted for hygiene reasons once used or worn
If a product has specific return restrictions, those conditions may also be displayed on the applicable product page.
4. Return Window
Eligible return requests must be made within 30 days from the date your order is delivered.
The delivery date shown by the shipping carrier may be used to determine the beginning of the return period.
We recommend contacting our support team as soon as you decide to return an item so that there is enough time to complete the return process.
5. Refund Processing
Once your returned item arrives and has been inspected, we will review whether it meets the conditions of this Return & Refund Policy.
If the return is approved, the refund will normally be issued to the original payment method.
Approved refunds are generally processed within 5–10 business days after the return has been received and approved.
After Oudiya Store submits a refund, your bank, credit card company, or payment provider may require additional time before the funds appear in your account.
Processing times controlled by financial institutions are outside our direct control.
6. Original Shipping Charges
Original shipping charges are generally non-refundable unless:
- The item received was incorrect
- The product arrived damaged or defective
- A refund of shipping charges is required by applicable law
If only part of an order is returned, the original shipping fee associated with the order will generally not be refunded.
7. Missing or Delayed Refunds
If you have received confirmation that your refund was processed but the funds have not yet appeared, please allow the payment provider's normal processing period to pass.
You may also want to:
- Review your bank or payment account again
- Check for pending or processing transactions
- Contact your credit card issuer
- Contact your bank or payment provider
If the expected processing period has passed and you still cannot locate the refund, contact us at support@oudiyastore.com and include your order number.
8. Exchange Policy
Direct exchanges may be available in limited situations, particularly when a product arrives damaged, defective, or different from the item ordered.
If you simply need a different size, color, or style, the fastest option is generally to place a new order for the preferred item and submit the original product for return separately.
This approach helps avoid delays caused by changing inventory availability while a return is in transit.
9. Size or Color Issues
Children's clothing sizes can vary by design, fabric, construction, and fit. We strongly recommend reviewing available product measurements and sizing information before completing your purchase.
If the item fits differently than expected and remains unused, unworn, unwashed, and otherwise eligible for return, you may submit a return request within the stated return period.
Please note that product colors may appear slightly different depending on lighting, photography, screen settings, and device display. Minor display-related color variation is not automatically considered a product defect.
10. Damaged, Defective, or Incorrect Orders
Please inspect your order shortly after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.
When contacting us, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the affected item
- Photographs of the packaging when damage occurred during shipping
- A photograph of the product label or relevant details when requested
Once the issue has been reviewed, we may provide an appropriate resolution such as a replacement, refund, or another suitable option depending on the circumstances and product availability.
Please do not dispose of a damaged or incorrect item before receiving instructions from our support team.
11. Return Shipping Costs
Customers are generally responsible for return shipping costs when returning an item because of:
- Incorrect size selection
- Change of mind
- Preference for another color or style
- Other customer-requested reasons not related to an error by Oudiya Store
If we confirm that an item was damaged, defective, or shipped incorrectly, Oudiya Store may provide return instructions appropriate to the situation.
12. Trackable Return Shipping
We strongly recommend using a shipping service that provides tracking when returning an item.
Keep your return tracking number and shipping receipt until the return has been received and your refund or other resolution has been completed.
Oudiya Store cannot guarantee receipt of a return package that cannot be verified through tracking or other delivery confirmation.
13. How to Request a Return
Before sending any item back, please contact our customer support team for return instructions.
Email: support@oudiyastore.com
Please include the following information:
- Your order number
- The item or items you would like to return
- The reason for your return
- Photos if the product arrived damaged, defective, or incorrect
Our support team will review your request and provide available return instructions.
Please do not send a return to our business address without receiving return instructions first. The appropriate return location may depend on the order and fulfillment method.
Returns sent without prior authorization may experience delays or may not be eligible for processing.
14. Order Cancellation Policy
We begin processing orders as soon as possible after checkout in order to maintain efficient fulfillment times.
If you need to cancel or modify an order, contact us as soon as possible after the order is placed.
We will make reasonable efforts to assist with cancellation or changes before fulfillment begins, but cancellation cannot be guaranteed once the order has entered processing or has been transferred for shipment.
If the order has already shipped, you may need to wait for delivery and follow the applicable return process.
15. Order Changes
Requests to change the following information should be submitted as soon as possible:
- Shipping address
- Product size
- Product color
- Selected item
- Order cancellation
Once an order has entered fulfillment, we may not be able to modify the order even if it has not yet been delivered.
16. Refunds for Cancelled Orders
If an eligible order is successfully cancelled after payment has already been collected, the refund will normally be issued to the original payment method.
The refund may require additional processing time before it appears in your account, depending on your payment provider.
17. Returned or Refused Deliveries
Packages that are refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address may be subject to shipping or handling costs.
If an order is returned to the sender by the carrier, please contact our support team so we can review the available options.
Additional shipping charges may apply if you request that the order be shipped again.
18. Business Contact Information
Oudiya Store
Business Name: Adam Powell
74 Jennifer Ln
New Canaan, CT 06840
United States
Email:
support@oudiyastore.com
Phone:
+1 (203) 398-7461
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)
19. Our Customer Commitment
Our goal at Oudiya Store is to provide clear information and practical support throughout the shopping experience.
If a dress, dancewear item, sleepwear product, or another item from your order does not meet your expectations, we encourage you to contact our support team within the applicable return period.
We will review eligible return, refund, exchange, damaged-item, and cancellation requests according to this policy and the circumstances of the individual order.
For assistance, email support@oudiyastore.com or call +1 (203) 398-7461 during our regular business hours.