Shipping Policy
At Oudiya Store, we work to make every order easy to understand from checkout through delivery. This Shipping Policy explains how orders placed through oudiyastore.com are processed, shipped, tracked, and delivered within our supported service areas.
Whether you are ordering girls' dresses, dancewear, sleepwear, or other items from our collection, we recommend reviewing the information below before completing your purchase.
Quick Navigation
- Shipping Providers
- Order Processing Time
- Order Cut-Off Time
- Observed Holidays
- Shipping Methods & Delivery Estimates
- How Delivery Time Is Calculated
- Shipping Limitations
- Order Tracking
- Incorrect Shipping Addresses
- Delivery Delays
- Lost or Undeliverable Packages
- Our Shipping Commitment
- Contact Information
1. Shipping Providers
Oudiya Store may use established shipping and delivery providers such as USPS, DHL, EMS, and regional delivery carriers depending on the destination, shipping method, package size, and carrier availability.
The carrier assigned to an order may vary. Once your order has been shipped, the available tracking information will normally identify the carrier handling your package.
2. Order Processing Time
Orders begin processing after payment has been successfully submitted and verified.
Our standard processing time is generally:
1–3 business days
Business days are Monday through Friday and do not include weekends or major U.S. public holidays.
Processing time refers to the period required to review, prepare, pack, and transfer an order to the shipping carrier. It is separate from the carrier's transit time.
3. Order Cut-Off Time
Orders submitted before 2:00 PM EST (GMT-05:00) may begin processing on the same business day.
Orders placed after the cut-off time will generally begin processing on the following business day.
Orders submitted on weekends or observed holidays will normally begin processing on the next available business day.
Please note that the cut-off time does not guarantee same-day shipment. Orders may still require up to the stated 1–3 business day processing period before being transferred to the carrier.
4. Observed Holidays
Our normal fulfillment operations may be unavailable or limited during major U.S. postal and federal holidays.
These may include:
- New Year's Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Orders placed near holidays may require additional processing or transit time because carrier operations and shipping volumes can be affected.
5. Shipping Methods & Delivery Estimates
Oudiya Store currently provides the following shipping options where available:
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee | Business Days |
|---|---|---|---|---|
| Standard Shipping | 1–3 Business Days | 5–10 Business Days | $5 | Monday – Friday |
| Fast Shipping | 1–3 Business Days | 3–7 Business Days | $15 | Monday – Friday |
Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time
For example, an order sent through Standard Shipping may require 1–3 business days for processing followed by approximately 5–10 business days in transit.
Delivery estimates are not guaranteed arrival dates. Actual delivery times may vary depending on carrier operations, weather, destination, seasonal shipping volume, and other circumstances outside our direct control.
6. How Delivery Time Is Calculated
Processing time begins after an order has been successfully submitted and payment has been verified.
Transit time begins after the package has been transferred to the shipping carrier. Weekends, public holidays, and certain carrier delays may not count as normal business days.
For this reason, customers should consider both processing and shipping transit time when estimating when an order may arrive.
7. Shipping Limitations
At this time, shipping availability may be limited to supported destinations within the continental United States.
We are currently unable to ship orders to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
- Certain destinations outside the continental United States
If an address is outside our supported delivery area, checkout may prevent the order from being completed or our customer service team may contact you if a delivery issue is discovered after the order has been submitted.
8. Order Confirmation
After successfully placing an order, you should receive an order confirmation at the email address entered during checkout.
The confirmation normally includes basic order information such as the order number, purchased items, shipping information, and order total.
If you do not receive your confirmation email, please check your spam, junk, or promotions folder before contacting our support team.
9. Order Tracking
Once your order has been prepared and transferred for shipment, tracking information will normally be sent to the email address associated with your order.
Tracking information is typically made available within 1–3 business days as the shipment moves through the fulfillment process.
Please keep in mind that a tracking number may be created before the carrier performs its first physical package scan. As a result, tracking may temporarily display messages such as:
- Label Created
- Shipment Information Received
- Awaiting Carrier Pickup
- Pre-Shipment
This does not necessarily indicate a problem with your order. Carrier tracking systems may require additional time before movement appears.
10. Tracking Updates
Once a package has entered the carrier's network, tracking updates are primarily controlled by the shipping provider.
There may occasionally be periods where tracking does not update even though the package continues moving through the delivery network.
If your order has passed the expected delivery window and there have been no meaningful tracking updates, please contact our customer support team with your order number so we can review the available shipment information.
11. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the following information carefully before submitting an order:
- Recipient name
- Street address
- Apartment, suite, or unit number where applicable
- City
- State
- ZIP code
- Telephone number
Incorrect or incomplete information can result in delays, failed delivery attempts, returned packages, or additional carrier charges.
If you discover an address error after placing your order, contact us as soon as possible at support@oudiyastore.com.
We will make reasonable efforts to assist, but we cannot guarantee that a shipping address can be changed once an order has entered fulfillment or has already been transferred to the carrier.
12. Address Changes After Shipment
Once a package has been shipped, Oudiya Store may no longer be able to modify the destination address.
Requests to redirect a shipment may depend on the policies and capabilities of the carrier. Additional carrier charges may also apply.
Packages that are delivered to an incorrect address because of inaccurate information entered during checkout may not be eligible for free replacement or reshipment.
13. Delivery Delays
Although we aim to provide reliable delivery estimates, delays can occasionally occur for reasons outside our direct control.
Possible causes include:
- Severe weather
- Transportation disruptions
- Carrier network congestion
- High seasonal shipping volumes
- Public holidays
- Local delivery restrictions
- Incorrect address information
- Unexpected logistics or fulfillment issues
A delay does not automatically indicate that the package has been lost.
If your order has not arrived after the estimated delivery period, contact us and provide your order number so our support team can review the shipment status.
14. Undeliverable and Returned Packages
A carrier may return a package when delivery cannot be completed because of issues such as an invalid address, missing apartment number, repeated unsuccessful delivery attempts, refusal of delivery, or other address-related problems.
If a package is returned to the sender, additional shipping fees may apply if reshipment is requested.
Packages handled by third-party logistics facilities may also be subject to the carrier's own return, storage, or disposal procedures.
For this reason, we strongly recommend checking all delivery information before placing an order.
15. Lost Packages
If tracking shows no meaningful movement for an extended period or your package has not arrived after the expected delivery window, please contact our support team.
We may review the available tracking information and, where appropriate, assist with a carrier inquiry.
Carrier investigations and package searches may require additional time and are subject to the procedures of the shipping provider.
16. Multiple Items in One Order
Orders containing multiple products may occasionally be prepared or shipped separately depending on product availability and fulfillment requirements.
If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different dates.
17. Our Shipping Commitment
At Oudiya Store, our goal is to make delivery information clear and accessible so customers can understand what to expect before and after placing an order.
We work to process orders efficiently, provide available tracking information, and assist customers when shipping concerns arise.
If you have questions about processing time, tracking, delivery status, or an existing order, please contact our customer support team.
18. Contact Information
Oudiya Store
Business Name: Adam Powell
74 Jennifer Ln
New Canaan, CT 06840
United States
Email:
support@oudiyastore.com
Phone:
+1 (203) 398-7461
Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)